Utilities simply provide their customers with a link from their website or emails. Customers can set the link up as a mobile browser favourite.
Customers can use AOR to report outages for single or multiple locations directly from their smart phones. Utilities receive notifications by email or webservice interface.
Utilities can simply integrate AOR to Avalanche OCP to provide outage updates about specific localities. Contact us to discuss your requirements and options.
Reduced communication costsMost call centers cost about $6/call to process a fault call. An outage report via Avalanche Outage Reporter is free!
Faster identification of issuesLower SAIDI/CAIDI costs. More information allows you to identify faults faster.
Integrate into your OMSOutage Reporter has both web service and CSV/FTP options to allow you to collect notifications in real-time.
No setup costsIt's simple for customers to access from a URL link on their smart phone, with no app to install. It is supported by TVD's cloud service, so no server software or hardware costs for the utility.
Setup Avalanche Outage Reporter for FREE in less than 20 minutes. Register your utility now and try it for yourself!Setup Your Utility
Use your own brandingUpload your own logo to brand it as your own web app.
Easy definition of your network coverageDefine your network territory by simply creating a KML file in Google Earth for your utility.
Immediate customer updatesNo calls, no hassle, customers get updates on all their saved locations through Avalanche TCM integration.
Keep up with the timesCustomers are demanding this type of information delivery channel
Customers using smartphones can simply click on the “Report Power Outages” link/button on your website, a link in an email you've sent them, or even a link in a TXT/SMS message. This opens their browser at m.outagereporter.net and the Outage Reporter application displays just as shown above, but with your logo/branding! It's your app!
Outage Reporter will automatically work out where the customer is located and they can then submit outage reports.
The customers don’t have to download or install anything! They don’t need their account number or PIN (who can remember or has those details right there during an outage when it’s pitch black anyway…). Customers can also save the URL link as a favourite in their mobile browser for easy access later.
The AOR mobile application will connect to your Avalanche system and match the suburb/location to the Avalanche list of reported outages. Simply enter the URL location detailed in Avalanche (refer to your manual) into the boxes under AOR Advanced Settings on the AOR website.
There are existing interfaces between all Avalanche modules and the really good news is that if you are using an existing TVD product then those interfaces most likely already exist in your product version. You can either set it up yourself, or just give your contact at TVD a call to discuss.
We work with Utilities all over the world and have specific domain expertise and experience in the area of Operations Management around power outage events. We thought it would be interesting, and kind of cool to develop an app which every utility and their consumers could use, and get immediate benefit from and prove up how useful these tools can be to introduce, and operate. It's part of taking our industry forward.
So, consider the pedigree it comes from, and try it. If you then think it’s not useful we’d love to hear why, and your thoughts to make it more useful!