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Outage Reporter

Enable your customers to report a power outage and review outage updates on their smartphones.

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What is Avalanche Outage Reporter?

Avalanche Outage Reporter is a TVD service that enables utilities to provide a mobile solution to customers so they can report and review power outages.

  • Free Easy Set Up

    Utilities simply provide their customers with a link from their website or emails. Customers can set the link up as a mobile browser favourite.

  • Immediate Outage Reports

    Customers can use AOR to report outages for single or multiple locations directly from their smart phones. Utilities receive notifications by email or webservice interface.

  • Integrate to Avalanche OCP

    Utilities can simply integrate AOR to Avalanche OCP to provide outage updates about specific localities. Contact us to discuss your requirements and options.

Less calls, more information

Avalanche Outage Reporter is a TVD product and reflects our many years of expertise in dealing with outage call management. It provides real benefits to utilities including:

  • Reduced communication costs

    Most call centers cost about $6/call to process a fault call. An outage report via Avalanche Outage Reporter is free!

  • Faster identification of issues

    Lower SAIDI/CAIDI costs. More information allows you to identify faults faster.

Any utility can use it

Avalanche Outage Reporter will operate anywhere in the world. It is smart enough to work out which utility to notify based on the user's location.

  • Integrate into your OMS

    Outage Reporter has both web service and CSV/FTP options to allow you to collect notifications in real-time.

  • No setup costs

    It's simple for customers to access from a URL link on their smart phone, with no app to install. It is supported by TVD's cloud service, so no server software or hardware costs for the utility.

Setup in less than 20 minutes

Setup Avalanche Outage Reporter for FREE in less than 20 minutes. Register your utility now and try it for yourself!

Setup Your Utility

  • Use your own branding

    Upload your own logo to brand it as your own web app.

  • Easy definition of your network coverage

    Define your network territory by simply creating a KML file in Google Earth for your utility.

  • Immediate customer updates

    No calls, no hassle, customers get updates on all their saved locations through Avalanche TCM integration.

  • Keep up with the times

    Customers are demanding this type of information delivery channel

Have some more questions?

TVD’s Avalanche Outage Reporter has been designed to be simple! So, here’s some FAQ’s which should answer any questions and help you get up and running.
  • Click the "Setup" or "Register” button above and fill out your Organisation details.
  • We will send you initial login credentials so you can login.
  • Once you are logged in, download the document under Support which explains how to create a KML file.
  • Build and upload the KML file to define your utility supply area and you are done!
    • Set up the URL link for your customers to access AOR on their smart phones.
  • Tell your customers they can now report outages via your new smartphone application.
Absolutely! When you set up your organisation in the maintenance area just add a logo, and as if by magic it will appear on the AOR mobile application.
No problem! AOR has web service or CSV/FTP options to allow you to collect notifications in real-time. Details are available on logging into the AOR site. We recommend that you use the free email service to see how it works and then look to set up the web service or CSV/FTP service. This will entail a fee for TVD to provide integration services.
  • It really is a simpler way for your customers to report outages and avoid the frustration of long phone queues to report and receive basic information.
  • Customers can also save multiple locations, so if they want to save their house, office, warehouse, holiday home, they can set these up in advance. If the utility is also using Avalanche, then the status of power supply will automatically be shown against that saved location!

Customers using smartphones can simply click on the “Report Power Outages” link/button on your website, a link in an email you've sent them, or even a link in a TXT/SMS message. This opens their browser at m.outagereporter.net and the Outage Reporter application displays just as shown above, but with your logo/branding! It's your app!

Outage Reporter will automatically work out where the customer is located and they can then submit outage reports.

The customers don’t have to download or install anything! They don’t need their account number or PIN (who can remember or has those details right there during an outage when it’s pitch black anyway…). Customers can also save the URL link as a favourite in their mobile browser for easy access later.

  • Buttons and links you can use on your website or communications to customers can be found within the Outage Reporter Admin site once you have registered, or create your own. Just login and download the link details and buttons and give them to your website team to get started.

The AOR mobile application will connect to your Avalanche system and match the suburb/location to the Avalanche list of reported outages. Simply enter the URL location detailed in Avalanche (refer to your manual) into the boxes under AOR Advanced Settings on the AOR website.

  • - Note that you must be using Avalanche TCM v7.6 or later.
  • - Contact TVD support if you have any questions about this.

There are existing interfaces between all Avalanche modules and the really good news is that if you are using an existing TVD product then those interfaces most likely already exist in your product version. You can either set it up yourself, or just give your contact at TVD a call to discuss.

Yes, Avalanche Outage Reporter is a self contained software application designed to run independently from Avalanche.

We work with Utilities all over the world and have specific domain expertise and experience in the area of Operations Management around power outage events. We thought it would be interesting, and kind of cool to develop an app which every utility and their consumers could use, and get immediate benefit from and prove up how useful these tools can be to introduce, and operate. It's part of taking our industry forward. 

So, consider the pedigree it comes from, and try it. If you then think it’s not useful we’d love to hear why, and your thoughts to make it more useful!